Terms & Conditions

Please read these terms and conditions carefully. They may have changed since your last visit to this site. By using this site you are confirming your acceptance of these terms and conditions along with any changes we may make to these terms and conditions. You should not use this site if you do not accept these terms and conditions. Wero Sports Limited reserves the right to vary these terms and conditions in any way and at any time it sees fit.


IN GENERAL


“Wero Sports Limited” (Registered New Zealand Company 6256011) herein referred to as “Wero Sports, we, us, company or our” owns and operates “werosports.co.nz”. This document governs your relationship with werosports.co.nz and access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service.


Site Availability


We always take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days a year. However, access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. Websites do sometimes encounter downtime due to server and some other technical issues. This Website may be temporarily unavailable due to system failure, maintenance or repair or for reasons beyond our control. Where possible we try to give our visitors advance warning for unavailability but shall not be obliged to do so.


Links to and from other websites


Wero Sports may contain links to other websites, which are not operated by Wero Sports. Any links to third party websites located on our Website are provided for your convenience only. We have not reviewed each third party website and accept no responsibility for them or for any loss or damage that may arise from your use of them. Wero Sports has no control over the Linked Sites and your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you choose to access a third party website linked to from this Website, it is at your own risk.


Site Access


All users have access to the public pages of this website without having to register any details with us. However, purchasing from our site is only accessible if you have first registered and provide suitable information as required.


PRIVACY POLICY


Your privacy is extremely important to Wero Sports. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Wero Sports you will be asked to provide certain information about yourself. We will not disclose any of your personal information to any third parties unless you have authorised us to do so in writing.


If you register with us you will be asked to provide certain information such as your name, address, and date of birth, telephone number and email address. If you shop with us and use a payment card, or for a payment authorisation we may collect payment card information.


We use the information that we collect about you to:

  • Process your orders, notify you of your order status and inform you of special offers and promotions via email or letter.
  • Manage your account.
  • Administer this website.
  • Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  • Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers from the Wero Sports or Wero Sports Limited.
  • Supply the goods or services you have requested. It will also enable us to bill you and to contact you concerning your orders if necessary.

Any information collected through the Website is used exclusively for the purpose of processing order and improving our services to you. We use information about you for purposes other than the website shopping facility.


Changes to our Privacy Policy: If we will make any changes to our privacy policy in the future, we will post updates to Wero Sports website and where appropriate send updates to you through e-mail.


Update Personal Details: You can correct and update your details at any time by logging into your account on Wero Sports website or contact us via email.


Fraud: If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.


Cookies: Cookies are small text files which may store on your PC, phone or other web enabled device when you visit the Wero Sports website. Cookies make it easier for you to log on to and use the site during future visits. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. Our site uses cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site and to keep track of your shopping bag.


You may set up your computer to disable cookies by following the relevant instructions which can be found at www.aboutcookies.org or consult “Help” tab of your browser via menu bar. In that case, you may not be able to use certain features on our site. If you choose not to consent to the use of cookies, your experience of our site will be limited.


DELIVERY INFORMATION


When you place an order with us online we will acknowledge the receipt of the order immediately and we will give you a personal order reference number. You will also receive an email from us when your order has been dispatched.


FREE DELIVERY: You will receive FREE DELIVERY on all orders over $50 (including discounts) depending on the weight and size or your order. Free delivery stated on website is limited to New Zealand addresses.


STANDARD DELIVERY

Our standard delivery charge is $5.00 per order and we can deliver to anywhere in the New Zealand. If you place your order before 11:00 am we will complete your order and despatch it next day. Please ensure you select an appropriate delivery address where somebody is able to sign for your package.

If for any reason the items you order are not in stock, we will back order it for you. You will always be kept informed of the estimated delivery time for your order and given the option of a similar alternative product or the chance to cancel your order if you would rather not wait. If we dispatch your order in part(s) you will not be charged for any subsequent deliveries made to complete your order.


Worldwide Shipping: Wero Sports has the ability to ship orders worldwide. For an accurate and personal quote, and an estimated time of delivery please contact werosports@outlook.com.


Indicative Delivery Time Frames Are:

Hamilton North Island – Within 1-2 working days if order is placed before 11am on a working day.

South Island – Within 2 to 3 working days if order is placed before 11am on a working day.

Rural deliveries may take 2 to 3 days extra on the time frames indicated above.


RETURNS


Wero Sports likes to offer you complete peace of mind and 100 % satisfaction when purchasing goods from us.


If you have ordered the wrong size product or for any reason you are not satisfied with the goods we have provided you, we offer a 30 day period where you are entitled to a complete money back guarantee or an exchange of item, as long as goods are returned to us with the original packaging and that they are in the same condition as received by you and has never been used. However, any further postage costs incurred returning the items to us are to be met by you and delivery charges will not be refunded. We aim to deal with all returns within 10 working days.


Faulty Goods: We apologise if you have received a product that is faulty. Wero Sports will refund your money or offer you an alternative product upon inspection if you feel your product is faulty. We reserve the right to seek the opinion of the manufacturer if it isn’t a Wero Sport manufactured item and the decision as to whether the product is repaired or replaced under warranty is at the discretion of the manufacturer. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear.


Customised Items: We are not able to replace or refund any items that have been customised with your special demand, names, numbers or initials, unless received faulty. Please ensure you have selected the right size when ordering customised items.


Exceptions: Few items are excluded from return policy due to health and safety reasons. Refunds or exchange of these items will only be made where they are faulty, so please choose carefully.

The below items are excluded from this policy:

  • Underwear
  • Mouth guards
  • Earphones

Gift cards are non-refundable and cannot be redeemed for cash. If returns are made to us and we found products are used or not in the same condition as received by you then we are not liable to make any refunds and we will charge shipping fee again to send same products back to you.


When returning goods please include:

  • Your Name, delivery address, telephone number and email address
  • Copy of your original receipt
  • Order number
  • List of Returned products
  • The original packaging
  • A brief note outlining why the items are being returned and preferred course of action


Please send all returns, along with above list to the following address:


Wero Sports Limited

PO Box 28070

Rototuna

Hamilton-3210

New Zealand


Gift cards are non-refundable and cannot be redeemed for cash. If returns are made to us and we found products are used or not in the same condition as received by you then we are not liable to make any refunds and we will charge shipping fee again to send same products back to you.


PROHIBITIONS


You must not misuse Wero Sports Limited’s website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidential or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Wero Sports will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


Wero Sports will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT


The intellectual property rights in all software and content made available to you on or through this Website remains the property of Wero Sports Limited or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Wero Sports and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


TERMS OF SALE


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.


Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


In order to contract with Wero Sports you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Wero Sports retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Wero Sports or may in some cases be a third party. Where a contract is made with a third party Wero Sports is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


  1. Our Contract
  2. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


  3. Product Orders
  4. All orders are subject to Wero Sports acceptance. We may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged we will issue you refund.


  5. Pricing and Availability
  6. All our stated prices are in NZD and include GST. When you place an order with us it will be accepted when we have successfully received payment from you. If we do not receive full payment then the order will not be confirmed or dispatched until the balance has been completed. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


    Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


  7. Payment
  8. Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The money received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the money paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.


DISCLAIMER OF LIABILITY


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Wero Sports and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. The guarantees implied by the Consumer Guarantees Act 1993 and the Fair Trading Act are expressly excluded where the consumer is acquiring goods or the Services for the purpose of a business. This does not affect Wero Sports liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


LINKING TO THIS WEBSITE


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the New Zealand. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


Disclaimer as to ownership of trade marks, images of personalities and third party copyright except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Wero Sports and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Wero Sports.


INDEMNITY


You agree to indemnify, defend and hold harmless Wero Sports, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms and Condition.


MODIFICATIONS


We may modify these Terms and conditions at any time and such modifications will be effective and binding as soon as they are published to the Site. By continuing to upload photos to the Site after these Terms and conditions have been modified, you agree to be bound by the modifications. You acknowledge and agree that it is your sole responsibility to acquaint yourself with the Terms and conditions and that you must review these Terms and conditions from time to time.


EXCLUSION OF LIABILITY


Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.


VARIATION


Wero Sports shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


INVALIDITY


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


COMPLAINTS


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. You must contact us directly via email.


ENTIRE AGREEMENT


The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Wero Sports. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Wero Sports Limited.